Shipping policy

Shipping and Delivery

Processing time

Orders are processed within 1 to 3 business days. You get a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery estimates

United States: 7 to 15 business days
Canada, United Kingdom, Australia, New Zealand: 10 to 20 business days
Everywhere else: 12 to 25 business days

These are estimates rather than guarantees. Delivery windows exclude weekends and public holidays.

Why delivery takes this long

We ship directly from our supply partners instead of holding stock in a warehouse. That removes a layer of markup and keeps the price down, and it means shipping takes longer than a domestic warehouse would. We would rather tell you that before you buy than surprise you afterward.

Tracking

A tracking number is emailed to you when your order ships. Tracking can take 3 to 5 business days to show its first scan, which is normal and does not mean anything is wrong.

Split shipments

If you order more than one item, they may arrive separately at no extra cost to you.

Delays

Customs processing, weather, and carrier backlogs can add time. If your order passes the top of its estimated window, email support@goodsmithco.store and we will chase it for you.

Incorrect addresses

Please check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, we can reship it once you cover the reshipping cost.

Lost packages

If tracking has not updated in 15 business days, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will replace it or refund you in full.

Customs and import duties

International orders may be subject to import duties or taxes set by your own country. These charges are not included in your order total and are the responsibility of the recipient.