How long does shipping take?
Orders are processed in 1 to 3 business days. After that, delivery runs 7 to 15 business days in the United States, 10 to 20 business days to Canada, the UK, Australia, and New Zealand, and 12 to 25 business days elsewhere. Full detail is on our Shipping Policy page.
Why does delivery take that long?
We ship directly from our supply partners rather than holding stock in a warehouse. It removes a layer of markup from the price, and the trade is a longer delivery window. We would rather be upfront about that than surprise you after checkout.
Where is my tracking number?
It is emailed to you the moment your order ships. If it has not arrived, check your spam folder first, then email us. Tracking often takes 3 to 5 business days to show its first scan, which is normal.
My tracking has not moved in a week. Is my order lost?
Usually not. Scans can go quiet while a package moves between carriers or clears customs. If there has been no update in 15 business days, contact us and we will open a carrier investigation. If it is confirmed lost, you get a replacement or a full refund.
Can I return something?
Yes, within 30 days of delivery, unused and in its original packaging. Email us with your order number and we will send instructions. If the item was damaged, defective, or wrong, we cover return shipping.
Can I cancel or change my order?
Any time before it ships, yes, for a full refund. Email us as soon as you can. Once it has shipped it falls under our return process.
Will I pay customs or import duties?
Orders inside the United States, no. International orders may be charged import duties or taxes by your own country. Those are set by your government, are not included in your order total, and are the responsibility of the recipient.
Why did my order arrive in separate packages?
If you bought more than one item they can ship separately. There is no extra charge to you.
What is Shipping Protection?
An optional add on at checkout. It covers replacement or refund if your order is lost, stolen, or damaged in transit, without the wait for a carrier investigation to conclude. It is optional and you can remove it from your cart.
How do I reach a human?
support@goodsmithco.store. We reply within two business days, usually sooner.