Refund policy

Returns and Refunds

We want you to be happy with what you ordered. If something is not right, we will make it right.

30 day returns

You can request a return within 30 days of your order being delivered. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to start a return

Email support@goodsmithco.store with your order number and a short note about what went wrong. We reply within 2 business days with return instructions and an address. Please do not ship anything back before you hear from us, because returns sent without instructions cannot be processed.

Who pays return shipping

If the item arrived damaged or defective, or we sent the wrong thing, we cover return shipping. If you changed your mind, return shipping is yours to cover.

Refund timing

Once your return arrives and is inspected, we email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to post it.

Damaged or incorrect items

Email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or refund you in full, whichever you prefer. In most cases you will not need to ship anything back.